Frequently asked questions
- Revolve Overview and System Requirements
- Frequently Asked Questions
- Document Backup and Server Infrastructure
What do you mean by "record" in Revolve?
A "record" is a collection of documents, such as a cover letter, a set of standard terms and conditions and a rates sheet, that are linked together with supporting reference documents, returned copies of the record and a list of invited people you've shared this information with.
This broad definition allows Revolve to attach any number of documents to form a record, update individual documents within a record as required and to re-order the record's document list at any time. All the information about the record is in one spot, so you can save yourself the time and pain in looking for documents that aren't where they should be.
How do I know my documents are safe? What if the server dies? Will my data be safe?
Yes. With a solid history in the finance industry, we bring knowledge and experience in secure storage to make sure that your data is accessible to you (and only you) 24/7. For more information about our redundant server setup and security measures, please read our Revolve Document Backup and Server Infrastructure page.
What technologies have been used to create the Revolve service?
We use a lightweight Java based framework utilizing open source frameworks such as Hibernate and Spring, as well as commercial software. Don't worry if you don't know what any of that means - you don't need to know. Just be assured that our platform is robust and scalable and will be available when you and your business partners need it.
What files formats can be used to create a record?
HTML, MS Word, MS Excel, MS Powerpoint, Rich Text (RTF), Plain Text (TXT), PDF and more.
Many different documents can be used to create one record, which automatically get combined by the Revolve system.
Can documents be uploaded as attachments to a record? If so, what types?
Yes, many types of documents can be uploaded as attachments to a record. Our automatic conversion into one convenient record document only occurs for the main types of documents - Word, Excel, text files, RTF and PDF file formats. Support for other file types is coming soon.
What happens to my records and documents if I want to stop using Revolve?
In the case that Revolve isn't for your organisation, all your data will be completely removed from the Revolve service after the closure of your account.
If you need to obtain a full copy of your Revolve data, we'll be happy to provide this for you. Please see our Contact Us page for easy ways to get in contact with the Revolve team.
What about me and my organisations privacy? How do I know that will be protected?
We value your privacy.
We don't pass any information onto anyone else unless it is absolutely necessary so that we can provide the Revolve service to you. Please read our privacy statement in full and make sure you check out some of the other questions on this page about our security measures, such as the use of encrypted communications, and our servers, which are hosted at a Tier-3 (second highest level possible) Data Center. You can learn more about our server infrastructure here.
If you have any further questions that haven't been answered here, you can find our full support contact details here.