Pitcher Partners Investment Services
Pitcher Partners is one of Australia's leading associations of full service accounting, auditing and advisory firms. Their clients include major corporations, large private businesses, family groups, government entities, professional services firms, small to medium enterprises and high net worth individuals.
- Large Australian Financial Institution
- Large International Construction Company
- Large Federal Government Department
- State Government Department
- Billabong Group
- Pitcher Partners Investment Services
- Rent Plus
"Affirm Software have demonstrated that they can integrate with in-house and ASP systems to pre-populate forms. The potential for time savings is significant."
Director of Business and Compliance
Pitcher Partner's investment advisory division were finding it was sometimes taking up to half an hour a day to complete product disclosure statements and application forms on behalf of their wealth management clients. When multiple investments were being developed for their clients, they often had to duplicate personal information many times onto application forms, which could sometimes result in errors in the double handling process. If there were inaccuracies in filling in the form, the application form may have needed to be manually redone, wasting a lot of valuable financial advisors time.
It was a tedious exercise and they believed their time was better spent advising their client base, rather than wasting time unnecessarily on paperwork. Pitcher Partners were looking for a solution to work more efficiently and to quickly process forms for their clients.
Our Solution for Pitcher Partners
Affirm Software's Revolve was installed in 2008 into their wealth management division and their existing forms uploaded to the system. The system was also integrated with their CRM system to enable their financial planners to easily and accurately populate forms online with client data.
Affirm Software continues to develop their system and provides ongoing support to the division, uploading forms as required. Other opportunities are being considered to see if further benefits can be achieved.
Pitcher Partners Investment Services are now looking at ways to use the software in other areas of the business and improve business efficiencies from a document automation and management perspective.
Pitcher Partners Investment Services have seen potential for significant time savings, and a reduction in errors in filling in and updating documents.
Key benefits include:
- Saves administration staff time by auto filling in forms online
- Reduces error rates in completing application forms
- Enables all staff to access a centralised repository of up to date forms
- Standardises the completion of forms and documents